Cambridge Gas & Electricity, UK

In July 1999, Momentum undertook a sales campaign on behalf of Cambridge Gas & Electricity, a new entrant to the national utility supply market. Over the course of the next three years the company entrusted more and more aspects of its business to Momentum. Our work with them included inbound and outbound sales work, operation of its customer service call centre and the establishment of a customer retention team.

In 2001, Cambridge Gas & Electricity was bought by Spanish utility giant Union Fenosa. Despite having its own enormous in-house capability, Union Fenosa opted to retain Momentum’s services for this business. Following the recent transfer of the company’s customer base to another of the other major UK suppliers, Momentum is working with them, to build on the work done to date and to establish an operation on their behalf, totalling 100 call centre seats.