Warner Village Cinemas, UK

In early 2000, Momentum trialled a new, cost effective way to offer customers of Warner Village Cinemas a personal booking service. The trial was a success and Warner decided to roll the service out nationally, initially using one of the big four UK call centre providers.

Momentum Offshore subsequently won the contract when it came up for renewal, with a solution that achieved a massively improved call answer rate along with a call handling cost reduction of over 20%. We now handle up to 100,000 calls a month for Warner Village Cinemas, with a call answer rate of over 95%.